I submitted it a month ago and it hasn't been reviewed yet.

(0) 讚！ | Rayyyy

How is it now? I originally wanted to submit to this journal, but reading these comments has made me scared.

(0) 讚！ | bigbrz

5.16 formatted, passed technical review, no updates yet, probably not submitted for review.

(0) 讚！ | joe 123

May I ask if there is any progress on your end? I submitted my work a month and a half ago, but after the formatting was fixed, there has been no further developments. I have reached out to customer service and the editor-in-chief multiple times, but no one has responded.

(0) 讚！ | 小小

Yes, please adjust the layout to double columns.

(0) 讚！ | 用户666

How do you handle it? Do you make the changes to the double columns yourself?

(0) 讚！ | 酷酷的空心菜

I am on the same page as you. How are things going now, my friend? Why does the journal suddenly look like this this year?

(0) 讚！ | Qyue111

The second trial suggested a change of direction.

(8) 讚！ | 麦当劳肯德基哪个好吃

It is suggested to appeal to the second instance court.

(3) 讚！ | 麦当劳肯德基哪个好吃

Two weeks later, we received feedback from the reviewers, with each of the five reviewers providing ten comments. It was quite challenging, so we will take our time to make the necessary revisions.

(0) 讚！ | Wzj

Has it been rejected for 5 months?

(0) 讚！ | y123c

What's the situation with this journal now? I submitted on May 1st, made some formatting changes and haven't heard anything since. Looking at the comments, it seems like there are some issues with the journal. What's going on, guys?

(0) 讚！ | 哈哈128

It's easy to withdraw the submission, isn't it?

(0) 讚！ | 袁苗

Thank you for the suggestion, it really worked! I have been stuck for almost half a year and finally made progress. Although they didn't change my editor, the progress bar moved!!!

(0) 讚！ | 正无穷

The customer service email for different articles may be different, or you can log in to your communication account to check? My customer service email is sankari.gireesa@springernature.com, you can also give it a try.

(0) 讚！ | Wzj

I only found a "help and support" option below the submission interface. When I clicked on it, it led to a page similar to a ticketing system, but I couldn't find any customer service email address. Could you please provide me with the customer service email address?

(0) 讚！ | ahrifox

Bro, I only found a "help and support" option below the submission interface. When I clicked on it, it led me to a page similar to a ticketing system, but I couldn't find any customer service email address.

(0) 讚！ | ahrifox

I contacted customer service through the email provided in the "need help" section below the submission interface. I submitted five people for review on the same day, and four of them were accepted. Currently, three of them have completed the review. If the reviewers do not review, I do not know what to do. Maybe reminding customer service again will be helpful?

(0) 讚！ | Wzj

Is it to submit a ticket for customer support in the "Request Support" section on the journal's homepage under "Contact the journal"?

(0) 讚！ | ahrifox

What is the customer service email, big brother?

(0) 讚！ | ZZZPPP316

May I ask what is the current status of your paper? I have been waiting for a month for the second review, invited 6 reviewers and none of them accepted. I don't know how to urge them.

(0) 讚！ | y123c

May I ask what is the current status? It has been a month since I submitted for the second review, but none of the 6 reviewers I invited have accepted. I don't know how to follow up on this.

(0) 讚！ | y123c

Just contact the customer service that is currently available. Remember to contact them to change the editor, not to inquire about the journal status. Inquiring about the journal status or urging for submission will only make you wait patiently, as the message will not reach the editor because the customer service has the authority. Applying to change the editor can help them contact the editor for you, ensuring that your message reaches the editor.

(0) 讚！ | Wzj

Which email address should I contact customer service at? The contact email I left is for Sankari.

(0) 讚！ | ahrifox

Thank you for your guidance. I am waiting for this paper to graduate, it's been stuck for me since April. I have already sent an email to customer service, and I will send one to the editor later.

(0) 讚！ | 正无穷